Privacy Policy

Florkx respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from Florkx.com. By accessing or using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information to operate our website and provide you with a secure and personalized shopping experience.

A. Personal & Contact Information

Full name
Email address
Phone number
Billing and shipping addresses

B. Order & Payment Information

Order details and purchase history
Payment and shipping information

Note: Payments are processed securely by trusted third-party payment providers. Florkx does not store full payment card details.

C. Account Information

Username and password
Account preferences and settings

D. Shopping Activity & Preferences

Products viewed, added to cart, or saved to your wishlist

E. Customer Support Communications

Information you provide when contacting us, including emails, chats, or support requests

F. Cookies & Usage Data

We use cookies and similar technologies to collect information about how users interact with our website, such as pages visited, time spent, and device or browser details.

2. How We Use Your Information

We use the collected information to:

Process and fulfill orders, including payment and delivery
Manage user accounts and provide customer support
Send order confirmations, updates, and service-related notifications
Personalize product recommendations and website content
Send promotional emails or special offers (you may opt out at any time)
Improve website functionality, performance, and security
Detect and prevent fraud or unauthorized activity

3. Sharing Your Information

Florkx does not sell or rent your personal information. We may share your data only in the following situations:

A. Service Providers

With trusted third-party vendors who assist with:

Payment processing
Shipping and logistics
Website analytics
Email and customer communications

These providers are authorized to use your information only as necessary to perform services on our behalf.

B. Business Partners

With selected partners for marketing or promotional collaborations intended to enhance your shopping experience.

C. Legal Requirements

When required by law or to protect the rights, safety, or property of Florkx, our customers, or others.

4. User-Generated Content

Our website may allow users to post reviews, comments, or other public content. Any information you submit in public areas may be visible to other users. Please do not share sensitive personal information in public sections of the website.

5. Cookies & Tracking Technologies

Cookies help us:

Remember user preferences
Customize content
Analyze website traffic and performance

You may disable cookies through your browser settings. However, some features of the website may not function properly without cookies enabled.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

Depending on your location, you may have the right to:

Access & Correction: Request access to or correction of your personal information
Deletion: Request deletion of your personal data, subject to legal retention requirements
Marketing Preferences: Opt out of promotional emails at any time using the unsubscribe link
Cookie Controls: Adjust cookie settings through your browser

To exercise your rights, please contact us using the details below.

8. International Users

If you access Florkx from outside the United States, you consent to the transfer, storage, and processing of your personal information in the United States or other jurisdictions where our service providers operate. We take appropriate measures to safeguard your data during such transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.