At Florkx, we want you to shop with confidence. If your purchase doesn't meet your expectations, we're here to make the return process as simple and stress-free as possible. Please review the policy below before requesting a return or refund.

Return Window

Returns are accepted within 30 days of the date your order is delivered.

How to Request a Return

To start a return, please contact our support team at support@florkx.com with the following information:

• Your order number

• The item(s) you wish to return

• The reason for the return

Once your request is reviewed, we'll provide return instructions and, when applicable, a prepaid return shipping label.

Customers may request either:

• A full refund, or

• An exchange for a similar item of equal value.

Return Requirements

To qualify for a refund or exchange, returned products must:

• Be unused and in their original condition.

• Include all original packaging, accessories, and manuals.

• Show no signs of installation, damage, or modification.

Items that do not meet these requirements may not be eligible for a refund.

Return Shipping

To make returns easier, Florkx provides return shipping assistance.

If a prepaid return label was not included with your order, our support team will provide one when your return request is approved.

Restocking Fees

Florkx does not charge any restocking fees. We believe returns should be straightforward, with no unexpected costs.

Refunds & Exchanges

After we receive and inspect your returned item:

• Approved refunds are issued to the original payment method within 7 business days.

• Replacement items are shipped as quickly as possible for approved exchanges.

You'll receive an email confirmation once your refund or replacement has been processed.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us immediately.

Orders can only be modified or canceled before they have been shipped. Once an order has been dispatched, it must follow the standard return procedure.

Product Inspection

Every returned item is carefully inspected to verify its condition and ensure a fair return process. Customer feedback is always appreciated and helps us continue improving our products and services.

Contact Us

If you have any questions about returns or refunds, our support team is happy to assist.

Email: support@florkx.com

Phone: +1 (231) 600-5932

Address: 90 Welsh St, San Francisco, California 94107, United States